At ILG we do everything we can to ensure our customers are covered and have peace of mind in the event of having to make a claim. We received yet another brilliant review for our claims handler, Denitsa Nersezova, who went above and beyond in the claims process for one of our customers:
"Deni was excellent guiding me through how to prepare two associated but separate claims. She was very patient with my technical challenges, and nursed the claims through the process to a successful conclusion with the insurer, despite my having mis-directed the original claims and causing a significant delay. Thanks a lot Deni."
The ILG Team is passionate about creating these experiences and we love the strive for always providing service excellence!